Customer Service CV Templates
Free, ATS-friendly customer service CV templates for advisors, team leaders and contact centre managers. Sample content covers CSAT, AHT, FCR, Zendesk, Genesys and UK contact-centre experience you can adapt to your role.
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Contact Centre Advisor
For inbound advisors handling voice, chat and email. Sample content covers CSAT, AHT, FCR and Genesys or Zendesk workflows.
Customer Support Specialist
Multi-channel support layout for chat, email and phone. Ideal if you track quality scores and resolve complex customer queries.
Team Leader – Customer Service
For team leaders coaching advisors day to day. Highlights QA, workforce management, occupancy and 1:1 coaching.
Retention Specialist
Built for save offers, winbacks and complaint handling. Good fit for Ofcom-aware telecoms and utilities retention roles.
Contact Centre Manager
Senior ops layout for contact centre managers. Covers large FTE teams, CSAT/NPS, attrition and budget ownership.
Customer Experience Manager
For CX and journey roles. Sample content includes VOC programmes, journey mapping and cross-functional process improvement.
Technical Support Advisor
Helpdesk and ISP-style technical support. Ticketing, knowledge base articles and clean escalation notes front and centre.
Senior Customer Success
For SaaS customer success managers. Renewals, expansion, QBRs, adoption metrics and churn reduction built into the sample.
Graduate Customer Service
Entry-level template for graduates and career starters. Part-time retail and internships framed as transferable service skills.