1. An order that has been approved by a client no longer qualifies for any form of refund.
2. If you’re unsatisfied with your order, please contact a customer service representative who will assign you to a new writer to better meet your needs. We do not offer cancellations or refunds unless otherwise agreed at our sole discretion. Refunds or reassignment will not be granted after sharing the draft. Immediately after an order is placed, a professional writer is assigned to the account. The writer will then analyze the content on the online form and begin drafting the customized documents. For this reason, we are unable to offer refunds.
3. All changes to draft orders and/or approvals of draft orders must be submitted in writing - by email, by post, or directly online via an appropriate form - and cannot be accepted by telephone.
4. Working with our clients from the first draft to the final document allows us to provide you with the best document possible. If you feel we are not delivering on our promises, we will continue to work with you until you are completely satisfied.
5. Having an up-to-date, professional CV is a key component of the complex process of changing jobs/careers. However, we cannot guarantee that our service will secure your interviews or a new job role.
6. Our delivery time to share a Draft is 4 days.
We may update this Refund/Satisfaction Guarantee statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Once the approval is done, refunds will be initiated in 24 hours and may take 5-7 working days to reflect in your bank account.